Support documentation
Your success is our priority. Our comprehensive support ecosystem ensures you have the resources, expertise, and assistance needed to maximize your CRM investment and achieve your business goals.
Guides, procedures, and reference material for operators implementing and running NFINX.
Support tickets with full desk context
Agents see wallet history, comms, and compliance flags beside every ticket—no tab switching to other systems.
- Ticket queues integrated with CRM client records
- Click2call and chat controls on the same screen
- Escalation paths operators configure per desk
Operator resources and onboarding
Knowledge base articles, KYC procedures, and desk navigation documented in the same product your team runs daily.
- In-product knowledge for procedures and SLAs
- KYC and compliance workflows documented for operators
- Training on practice accounts before live books
Ready to evaluate NFINX?
Book a walkthrough with our team or message us on Telegram for a faster first response.