We're Here When You Need Us
Your success is our priority. Our comprehensive support ecosystem ensures you have the resources, expertise, and assistance needed to maximize your CRM investment and achieve your business goals.
Our commitment to fast, effective support with measurable results that keep your business running smoothly.
Rapid Response Times:
Quick initial response on Telegram, often within minutes during business hours
High First-Contact Resolution:
Most issues resolved in the first interaction without back-and-forth delays
Emergency Priority Handling:
Critical issues receive immediate attention through dedicated channels
Complete Issue Resolution:
Systematic follow-up ensures all problems are fully resolved to your satisfaction
Real-Time Communication
Get instant help through direct communication with our technical team. No phone queues, no complex portals – just real-time support when you need it.
- Instant Messaging Support: Connect directly with our support specialists through dedicated Telegram channels
- Group Support Channels: Join client-specific groups for community help and expert assistance
- Screen Sharing & Media: Easily share screenshots and documents for faster issue resolution
- Real-Time Updates: Get immediate notifications about system updates and maintenance
Professional Ticket System
For complex issues requiring detailed documentation, our organized ticket system provides structured, trackable support with clear resolution paths.
- Priority-Based Management: Issues automatically categorized and prioritized based on severity
- Detailed Documentation: Complete record of all communications and solutions for future reference
- Automatic Escalation: Complex issues escalated to senior technical staff when needed
- Resolution Tracking: Clear visibility into issue status and expected resolution times
- Multiple Access Points: Submit tickets via email, portal, or directly through your CRM dashboard
Financial Operations & Compliance
Manage client finances and ensure regulatory compliance with integrated KYC, wallet management, and transaction tracking. Streamline deposits, withdrawals, and compliance workflows for efficient operations.
- Advanced KYC Dashboard: Complete Know Your Customer workflow management with document verification, status tracking, and compliance reporting.
- Smart Wallet Management: Monitor client balances across multiple currencies with real-time USD valuation and balance modification tools.
- Payment Processing Hub: Handle deposits and withdrawals with automated processing, multiple payment methods, and approval workflows.
- Identity Verification System: Integrated identity verification with document management, automated checks, and audit trails.
- Regulatory Compliance Tools: Generate compliance reports, maintain audit trails, and ensure adherence to trading regulations.
Knowledge Base & Resources
Comprehensive self-service resources help you find answers quickly and learn advanced platform features at your own pace.
- Step-by-Step Guides: Complete setup and configuration instructions for all platform features
- Video Tutorials: Screen-recorded walkthroughs of common tasks and advanced functionality
- API Documentation: Complete technical documentation for developers and system integrators
- Troubleshooting Library: Solutions to common issues with clear, easy-to-follow instructions
- Regular Updates: New content added weekly based on user questions and platform improvements
Onboarding & Training
Comprehensive support during your initial setup and ongoing education to maximize your platform investment and team productivity.
- Initial Setup Assistance: Direct Telegram support during your first week for smooth platform setup
- Data Migration Help: Expert assistance with transferring existing client data and configurations
- Team Training Sessions: Scheduled training conducted through video calls or screen sharing
- Go-Live Support: Intensive support during your first days of live operations
- Ongoing Education: Regular feature announcements and best practices sharing
